Chatbots In Customer Service
Meet Avira & Vir: JSW MG Motor's new AI chatbots revolutionising car buying
JSW MG Motor India claims to be the first automotive company in India to launch two AI-powered chatbots, which are designed to enhance customer interaction and service
 "Meet Avira & Vir: JSW MG Motor's new AI chatbots revolutionising car buying")
'AI could replace the need for call centres': TCS CEO Krithivasan
K Krithivasan believes that the demand for IT talent will always increase and employment will not be in trouble
 "'AI could replace the need for call centres': TCS CEO Krithivasan")
Explained: Why Air Canada had to refund a customer misled by a chatbot
Canada's Civil Resolution Tribunal ruled that the customer was entitled to damages of $650.88 CAD as the airlines had to take accountability for its chatbot mistake
 "Explained: Why Air Canada had to refund a customer misled by a chatbot")
Aadhaar Mitra: Everything you need to know about UIDAI's AI-based chatbot
Aadhaar Mitra can answer queries related to Aadhaar enrolment number, PVC Card order status and complaint status, among other things
 "Aadhaar Mitra: Everything you need to know about UIDAI's AI-based chatbot")
DCPCR launches WhatsApp chatbot for effective communication with citizens
The Delhi Commission for Protection of Child Rights launched its WhatsApp chatbot on Wednesday, with Deputy Chief Minister Manish Sisodia calling it an important initiative. The chatbot will help citizens and commission to interact in more effective manner, said an official. Some of its uses include complaint registration, searching information and tracking complaint status. It will be used by the commission for nudge-based awareness communications to children, women, anganwadi workers, etc. Hailing the move, Sisodia said, "This is an important initiative. Children will be connected to DCPCR with the aid of technology.
Facebook nears deal to buy chatbot startup Kustomer at about $1 bn: Report
Facebook Inc is close to buying Kustomer in a deal that would value the customer-service and chatbot startup at about $1 billion, the Wall Street Journal reported on Monday
 "Facebook nears deal to buy chatbot startup Kustomer at about $1 bn: Report")
Explained: How AI is revolutionising the way customer service is executed
Interestingly, the company has not tapped any external funding since 2003 when Sequoia invested $22 million for a minority stake
 "Explained: How AI is revolutionising the way customer service is executed")
Emotionless chatbots handling customer services is bad news for consumers
Angry customers need kind words and the chance to express themselves
 "Emotionless chatbots handling customer services is bad news for consumers")
