Consumer Protection Law

Advocates can't be held liable under Consumer Protection Act, says SC

The Supreme Court on Tuesday held that advocates are not liable for deficiency of services under the Consumer Protection Act 1986 and cannot be sued for poor service before consumer courts. A bench of Justices Bela M Trivedi and Pankaj Mithal said the legal profession is sui generis (unique) and the nature of work is specialised and cannot be compared with other professions. "Advocates have to respect client's autonomy, not entitled to make concessions without express instructions from client and transgress authority. Considerable amount of direct control is with client of advocate. This strengthens our opinion that contract is of personal service and excluded from definition of service under Consumer Protection Act," the bench said. The judgement came on plea filed by bar bodies, such as Bar Council of India, Delhi High Court Bar Association and Bar of Indian Lawyers, and other individuals challenging a 2007 verdict of the National Consumer Disputes Redressal Commission (NCDRC), ..

Bank held liable for employee oversight

The State Commission concluded that the bank officials had evidently been negligent in failing to compare the signature prior to making payment

CCPA issues 20 notices to IAS coaching institutes; slaps penalty on 8

The Central Consumer Protection Authority (CCPA) has issued 20 notices to IAS coaching institutes for misleading ads and imposed penalties on eight. In a written reply to the Lok Sabha, Minister of State for Consumer Affairs, Food & Public Distribution Ashwini Kumar Choubey said, "The CCPA has issued 20 notices to IAS coaching institutes for misleading advertisements and imposed penalties on 8 such IAS coaching institutes". The Department of Consumer Affairs is continuously working for consumer protection and empowerment of consumers by the enactment of progressive legislations, he added. With a view to modernising the framework governing consumer protection in the new era of globalisation, technologies, e-commerce markets etc, the Consumer Protection Act, 1986, was repealed, and the Consumer Protection Act 2019 was enacted. Under the new Act, the CCPA has been established to regulate matters relating to the violation of the rights of consumers, unfair trade practices and false or

CCPA probing 20 IAS coaching institutes for unfair trade practices

Consumer protection regulator CCPA on Monday said it is probing 20 IAS coaching centres for alleged misleading advertisements and unfair trade practices of using toppers and successful candidates' names and pictures to influence prospective aspirants. Briefing media, Central Consumer Protection Authority (CCPA) Chairperson Nidhi Khare said out of 20 institutes, a penalty of Rs 1 lakh each has also been imposed on four centres -- Rau's IAS Study Circle, Chahal Academy, IQRA IAS and IAS Baba. Notices have been issued to Vajirao & Reddy Institute, Chahal Academy, Khan Study Group IAS, APTI Plus, Analog IAS, Shankar IAS, Sriram's IAS, BYJU's IAS, Unacademy, NEXT IAS, Drishti IAS, IQRA IAS, Vision IAS, IAS Baba, Yojana IAS, Plutus IAS, ALS IAS, Rau's IAS Study Circle and Dhishti IAS, she added. "The notices have been issued in the last one-and-half years for deliberately concealing important information about successful students. We have imposed a penalty on four centres, while other ..

NCDRC dismisses appeal filed by Cloudtail challenging CCPA's order

CCPA had asked the company to recall 1,033 cookers in violation of BIS standards; had levied penalty of Rs 1 lakh on the company

Rau's IAS Study Circle, Seekers Education penalised for misleading ads

Consumer protection regulator CCPA has imposed penalties on Rau's IAS Study Circle and Seekers Education for publishing misleading advertisements, according to a statement by CCPA on Monday. The Central Consumer Protection Authority (CCPA) authority also stated that the number of bookings cancelled and pending refund amount due to Covid-19 pandemic on three travel portals Yatra, HappyEasyGo and Easymytrip have reduced after CCPA took action against them. The CCPA has passed an order against Tekshiv Systems for selling pressure cookers under the Quba brand on e-commerce platforms without the quality mark, the statement said, adding that the company has been directed to pay a penalty of Rs 1,00,000 for selling sub-standard products to consumers. The Authority said that Rau's IAS Study Circle has been directed to pay a penalty of Rs 1,00,000 for publishing misleading advertisement. Seekers Education, the CCPA said has been directed to pay a penalty of Rs 50,000 for publishing a ...

Don't use interim orders on service charge to mislead consumers: Delhi HC

Asks industry bodies to tell the court how many eateries are willing to inform consumers that service charge is not mandatory

World Consumer Rights Day 2023: History, theme, significance, and more

World consumer rights day is celebrated on march 15 every year. This year's theme for Consumer Rights Day is Empowering Consumers Through Clean Energy Transitions

Consumer protection rules: E-tailers may need user nod to share data

E-commerce firms may have to incur higher costs for upgrading tech to comply with norm

Delhi govt to launch app for grievances regarding packaged commodities

The cabinet minister has also directed officials to ensure that the consumers are not overcharged during the festive season for packaged commodities

Healthcare services covered under the Consumer Protection law: SC

The Supreme Court said that doctors and healthcare services are not excluded from the ambit of the Consumer Protection Act of 2019 and termed the PIL concerning it as a motivated PIL.

Direct-selling companies can't promote pyramid scheme, says govt

The direct sellers as well as the direct-selling entities using e-commerce platforms for sale will also need to comply with the requirements of the Consumer Protection Rules, 2020.

Draft ecommerce rules seek end to flash sales but consumers don't: Survey

The rules, among other things, propose that ecommerce companies not be allowed to organise flash sales

Govt extends deadline for suggestions on draft e-commerce rules till Jul 21

The Centre has extended the deadline for public comments on proposed amendments to the Consumer Protection (E-Commerce) Rules, 2020 to July 21

SC to peruse if educational institutions, varsities fall under consumer law

The students, however, cited other judgments in which it has been held that educational institutions would come within the purview of the Consumer Protection Act, 1986.

Govt working on new consumer protection law, says PM Narendra Modi

Consumers will not be cheated as they become more aware of this law: Modi

Brand ambassadors should be brought under new consumer protection law: CAIT

Argues that brand ambassadors are an integral part of sales campaign and influence consumer choice