Consumers Experience
Gen Zs, millennials prioritising travel, spending more on experiences
The survey identified an emerging generation of travel-focused, value-driven 'savvy explorers' in APEC who seek to maximise their travel dollars and unique travel experiences
 "Gen Zs, millennials prioritising travel, spending more on experiences")
Centre finalises easy template for online filing of consumer complaints
The government on Friday said it has finalised a template for online filing of consumer complaints through e-daakhil, which will lead to easy admission of genuine cases in the consumer commissions. Addressing a day-long workshop in Guwahati on consumer protection-related issues in the north eastern region, Consumer Affairs Secretary Rohit Kumar Singh said: "...the template will be very soon deployed and proliferated in the system and thereby commissions may expect a rise in number of cases being filed through e-daakhil throughout the country." The template comprises standard fields and once all the mandatory information is provided, commissions can easily admit the genuine cases, he said. There has been a steep rise in consumer grievances related to the e-commerce sector on the National Consumer Helpline (NCH). Out of the 90,000 complaints registered on NCH every month, 45-50 per cent of the total complaints pertain to e-commerce, an official statement said quoting the ...
 "Centre finalises easy template for online filing of consumer complaints")
Ola Electric on track to open 200 experience centres by end of 2022
The experience centres will enable customers to touch and feel Ola scooters, clarify their queries, and avail support both before and after purchase
 "Ola Electric on track to open 200 experience centres by end of 2022")
Statspeak: Some of the megatrends which will shape consumer markets
EI defines a megatrend as a long-term shift in behaviour or attitude with global impact across multiple industries
 "Statspeak: Some of the megatrends which will shape consumer markets")
Conversational Automation: Next-gen technology for best customer experience
Technology is evolving rapidly and along with that the expectation of users from it. Conversational automation technology is one such area
 "Conversational Automation: Next-gen technology for best customer experience")
Consumers willing to share more data for better experience: Survey
It adds, however, that there is no silver bullet for improving the shopping experience
 "Consumers willing to share more data for better experience: Survey")
