Page 2 - Customer Service

Want to close or cancel your credit card? Here's a step-by-step guide

When you are considering canceling a card, it should be taken into account how the cancellation of your credit card will affect your credit score

Customer protection the core of new RBI microfinance rules: Dy governor Rao

These measures, along with a cap on repayment obligations and steps to check over-indebtedness introduced by the regulator, will eventually bring down interest rates for the borrowers, he says

PSBs to soon have a helpline for customer grievance redressal: Report

This comes against the backdrop of a large number of complaints by customers over non-operating helpline numbers of several branches of PSBs in India

After RBI missive, FIDC asks NBFCs to revise codes of conduct

Has asked them to insert penalty cause for repeated breaches

Ozonetel starts WhatsApp platform for firms' customer communications

Service will reduce organisations' cost of operations by over 75%, says company

Walmart India team playing key role in innovation: CEO Doug McMillon

He added that they've changed the way people spend and save and their perception of value as well as how they travel, communicate, and work

Banks ensure their systems speak to each other for customer service: FM

Finance minister Nirmala Sitharaman on Friday urged banks to ensure that their systems speak to each other so that they are able to serve customers in a better way. The minister, while delivering the keynote address at the 75th annual meeting of the Indian Banks Association (IBA), said many a time customers are forced to transact with multiple lenders due to which it is important that the systems of one bank talks to that of other. She termed such a mechanism as an artificial wall erected by lenders to protect their turf. The finance minister also underlined the need for ensuring that banking personnel converse in the local language so that their customers are served better. Banks need to ensure that their systems speak to each other so that the common man banking with multiple lenders is not inconvenienced. Also, another key element of serving the customer better and more effectively is conversing in the local language, Sitharaman said. She also said it is essential that banks inv

Flipkart launches hotel-booking service, sees travel industry gaining

Flipkart Hotels will provide room bookings at 3 lakh domestic and international hotels. It will offer customers services like flexible travel and booking-related policies, and easy EMI options

Do you know your customer's decision journey?

Often, just a few key activities are all that you need to ensure that your brand does not become a leaky bucket that keeps losing customers at the last stage

Do you feel you were overcharged? Why are service prices not transparent?

Usually there is a marked difference between the charges promised and what we pay at the end of a service, whether at a restaurant or booking an air ticket. How can we ensure price transparency?

Unicorn Gupshup acquires OneDirect to strengthen conversational platform

Gupshup became a unicorn last year after it raised $100 million in funding at a valuation of $1.4 billion.

RBI-constituted panel to review customer service standards in banks, NBFCs

The RBI on Monday said it has set up a committee to evaluate the efficacy, adequacy and quality of customer service in banks, NBFCs, and other entities regulated by it.

Zomato customer care agent schools customer on Hindi; Company fires staff

The restaurant aggregator and food delivery company on Tuesday apologised to a person, who alleged that he was denied refund by its customer care agent for not knowing Hindi

Snapdeal customer services now in eight languages apart from Hindi, English

The company also pointed out that Hinglish is also popular among its customers when it comes to speaking with customer service agents

Japan's Rakuten forays into India's B2B tech segment, launches new product

This is the first time that Rakuten will be bringing its products and services into the Indian market

Volvo Car India commences 24x7 customer support service across country

Volvo Car India on Thursday said it has initiated a 24x7 customer support service for its customers in the country

RBI to conduct customer satisfaction survey on impact of bank mergers

This is to find out the impact of the recent mergers of state-owned banks on banking services being availed by individuals.

ICICI Bank enables customers to break high-value transactions into EMIs

ICICI Bank customers can break their high value transactions of over Rs 50,000 into suitable EMIs directly on its internet banking platform to make their purchases more affordable, the lender said on Wednesday. The facility is the first in the industry, the bank added. It will be applicable on transactions up to Rs 5 lakh and will bear no additional cost on the customers. Christened 'EMI @Internet Banking', the facility will enable customers convert their high-value transactions up to Rs 5 lakh into easy monthly instalments, ICICI Bank said in a release. Customers can purchase gadgets or pay for their insurance premium or school fees in easy EMIs from their savings account using the internet banking platform, it said. The bank has tied up with online payment gateways BillDesk and Razorpay to enable this facility. To begin with, over 1,000 merchants in categories like online shopping portals, insurance, travel, education- school fees and electronic chains have been brought ...

Centre will have to put more funds into public sector banks, says RBI

Governance reforms and action plans to enhance operational efficiency and customer services are integral for recapitalisation

80% consumers expect better customer service amid Covid: Hiver Research

Hiver, a global customer service solution, surveyed 1000 respondents to give organizations insights into consumer expectations regarding customer support in 2020