Customers

BluSmart Achieves 77% GMV Growth in first half of FY25, Driven by Strong Customer Growth in Premium Services

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c launches ‘Food Rescue’ feature to cut down on food wastage: How does it work?

Licious buys 'My Chicken and More' to gain physical foothold in Bengaluru

'My Chicken and More' generates annual revenues of close to ~110 crore, processing 1.8 million orders a year and its acquisition adds 23 stores to Licious' offline network

Celebrating those crafting human-first experiences

Team Marksmen Network's CX Transformation Conclave 2024 focused on how organisations can cut through the clutter by transforming the nature of customer relationships

MyTVS forays into EV mobility service market to tap quick-commerce growth

Fleet operators, e-commerce and quick commerce companies will be able to avail the services of myTVS, instead of buying their own vehicles

Salesforce keen on expanding in India, to invest more in Hyderabad, B'luru

Customer relationship management-focused entity Salesforce is keen on expanding in India and looking for more space in the country, a top official said on Wednesday. The company, which has centres in Bengaluru and Hyderabad to support global operations, is looking for space to expand in India currently, its chief operating officer Brian Millham told PTI here. Apart from this, Salesforce also serves the domestic market and this business has been the fastest-growing one in any country for two consecutive years. "India has been incredible for us from a growth perspective. But maybe that even pales in comparison to what we see in India from an employee perspective," he said, making it clear that the support rendered to the global operations is important. The company will continue to invest in India going forward as well, Milham said, adding, "In fact, (we are) looking for new space and expansion in that market." When asked about the same, its chief of engineering Srini Tallapragada ..

D2C Brands See Big Sales Jump In Repeat Orders with Hello24.ai's QR Code-Based WhatsApp Chatbot

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Bandhan Bank to make tailored products for women to raise customer base

Private lender Bandhan Bank on Thursday said it plans to raise the customer base of women by launching products specifically tailored for them. The bank launched a women-specific debit card in collaboration with Mastercard with facilities like accident insurance cover and discounts on locker rentals among others. The bank also launched a loyalty programme, 'Bandhan Delights', where customers across the bank can earn reward points. Managing Director and CEO (interim) of Bandhan Bank Ratan Kumar Kesh said that women had always played an important part in the journey of the lender which started as micro-finance institution (MFI). "With the launch of Avni debit card, women customers will have access to numerous benefits associated with this specific savings account," he told reporters. With a total customer base of around 3.49 crore customers, 73 per cent of which are women at 2.56 crore. Kesh said that this would help lower the cost of funds and increase the CASA ratio. Rajinder Ku

WazirX suffers security breach; digital assets worth $234 million swindled

WazirX confirmed the security breach on X. The firm has temporarily paused customer withdrawals

Aerospace major P&W opens new customer service centre in Bengaluru

US aerospace major Pratt & Whitney on Wednesday announced the establishment of a new Customer Service Centre (CSS) in Bengaluru. As part of the company's India Capability Centre, the new facility will drive customer service and operations support for Pratt & Whitney Canada's 68,000 engines in service globally, the company said. Co-located with Pratt & Whitney's supply chain operations, engineering, and digital transformation centres of excellence in India, CSS will deliver a range of services such as MRO support, spare part management, engine leasing, engine reliability analysis and contract administration. The facility will employ over 150 aerospace experts and engineers who will support a global customer service ecosystem, it added. The centre is expected to cater to clients, including domestic and global airlines, original equipment manufacturers, MROs, regulatory bodies and small operators, Pratt & Whitney said. "With the new Customer Service Centre, we are ...

Airtel ordered to pay Rs 5 lakh fine for harassing customer in 2013 case

Airtel began harassing a customer for non-payment of dues despite the funds being credited to telecom giant's accounts

Unilever's Q1 result beats sales forecast as customers return to brands

Sales volumes climbed 2.2 per cent, the second quarter of growth after several declines. Prices were also up 2.2 per cent

Aditya Birla Capital aims to double customers with new digital platform

Aditya Birla Capital is targeting to add 3 crore new customers in the next three years through a digital platform launched on Tuesday, a top official said. Speaking at the launch of the Aditya Birla Capital Digital here, Aditya Birla Group chairman Kumar Mangalam Birla said the purpose of the platform is to acquire new customers in a seamless manner. At present, Aditya Birla Capital serves over 3.5 crore customers across its businesses, including lending, insurance, and asset management. Speaking about the catchment which can be tapped into, Birla said the wider group has a 2.5 lakh strong small business ecosystem and currently serves over 25 crore customers through products and services like telecom, fashion, and retail. A person can choose from 22 products and services across all the offerings of Aditya Birla Capital. He said the ambition of Aditya Birla Capital is to break into the top three in each of the core businesses. Birla said he sees the insurance, credit, and investme

Air India launches revamped customer loyalty programme with added features

Private carrier Air India on Wednesday launched a revamped loyalty programme with a simplified structure, offering more rewards and added benefits to its customers. In its first overhaul in more than a decade, the revamped loyalty programme -- Flying Returns -- moves away from the legacy model of miles-based collection of points to a fairer, more equitable spend-based approach, Air India said in a statement. Members of the programme will now be able to avail the benefits and collect points based on the new structure, starting Wednesday, it said without divulging the number of the existing members. Some of the features of the revamped programme include no expiry of points for active members, no blackout dates, same tier privileges, collection and redemption across Star Alliance partner airlines worldwide and new customer-friendly digital interface to provide a one-stop platform for transactions, among others, it said.

Simpl expands partnership with Zomato to enhance convenience for customers

Expansion is to address the growing number of consumers seeking checkout convenience. Simpl has recorded over 100 million checkouts during 2017-2023 on Zomato

Lava, Qubo lead in customer ratings among Indian brands, says Techarc

Domestic smart electronics companies like Lava and Qubo are getting high ratings and are competing neck and neck with their global peers in terms of brand acceptance, market analysis firm Techarc said on Sunday. The firm conducted a study based on ratings received by 25 brands across 35 different product categories on e-commerce platforms Amazon and Flipkart in December. "In our analysis, we found that of the global counterparts of Lava including brands like Realme and Redmi, the average weighted rating of consumers on ecommerce platforms was 4.3. Against this Lava scored 4.2 which is just touching the industry benchmark," the report said. Techarc said that Lava scored a higher proportion of high ratings (4 and 5) at 90.2 per cent compared to the global brands which had 75.8 per cent of its consumer ratings scoring 4 or 5. The firm picked up Hero group firm Qubo for study in the Internet of Things category. Its 4.1 ratings surpassed the industry average of 4, however, the global ..

Navigating the SME Business Landscape: Strategies for Success

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Bharti Airtel CEO Gopal Vittal bats for e-sim in a letter to customers

E-SIMs also allow users to use multiple mobile numbers on a single e-SIM and make it easy to change devices

Air India, WorldTicket partner to provide customers air-rail connections

Air India on Thursday said it has entered into an intermodal interline pact with WorldTicket that will offer its customers air-rail connections at 5,600 train stations in Germany with Deutsche Bahn on a single ticket. WorldTicket is the exclusive distributor for Europe's largest railway operator, Deutsche Bahn. This comes on the back of a similar intermodal partnership to provide guests easy access to an extensive network of rail and bus operators in the UK, Italy, Austria, Belgium, and the Netherlands. The collaboration will enable Air India guests to travel on a single intermodal ticket beyond Frankfurt with convenient train connections to or from other cities and towns across Germany, including those without airports, on Deutsche Bahn, the airline said. Travellers can also take Deutsche Bahn trains to and from Amsterdam, Brussels, and Zurich via Air India's Frankfurt gateway, it said. WorldTicket is an IATA travel partner with its own AOC-holding airline, FlexFlight, bearing ..

Customers in tier 2-3 cities drive Amazon India festive sale: Report

E-commerce firm Amazon India claimed to have registered 110 crore customer visits -- highest ever for the company during Great Indian Festival -- with 80 per cent of shoppers coming from tier 2 and 3 cities. The company said that it recorded a rise in demand for premium products during the festival season sale which started from October 7. "The Amazon Great Indian Festival 2023 has been the biggest ever in history. We are humbled to be a part of customers' festivities and witnessed a record of more than 110 crores visits with over 15 lakh new customers shopping on Amazon India for the first time," Amazon India Consumer Business Country Manager Manish Tiwary said. Amazon said that it received the highest single-day of Prime sign-ups, which is paid memberships, in the first 48 hours of sale. More than 65 per cent of Prime members who shopped during the festive season were from tier 2 and 3 cities and towns. "This festive season, 80 per cent of our customers who shopped came from tier