Page 3 - Customers

98.5% refunds in 48 hrs; no incentive to pursue those un-interested: Byju's

BYJU'S processes 98.5 per cent refunds within 48 hours of receiving such requests from customers, the edtech company said in its submission to child rights body NCPCR on Friday. Defending itself on the allegation of mis-selling, BYJU'S said it does not encourage, order or incentivise its sales staff and managers to pursue customers who are uninterested in or unable to pay for its products. "BYJU'S stated that it has robust written refund policy for all products and services. At every purchase touch point, the customer is informed about the terms of the refund policy. It also stated that 98.5 per cent of the refund requests that are submitted to it through official channels are processed within 48 hours," the company said in a statement. The National Commission for Protection of Child Rights (NCPCR), taking cognisance of the matter, has summoned BYJU'S CEO Byju Raveendran to appear before it on December 23. BYJU'S denied the allegation of "mis-selling", saying that such question doe

Jamshed Irani: Architect of post-lib Indian industry and 'New Tata Steel'

Irani transformed Tata Steel totally to make it the world's lowest-cost steel producer by 2001, completely revamped technology and used his phrase "Customer Har Haal Me" to augment user delight

Pine Labs sees huge demand for its buy-now-pay-later service in hinterlands

The fintech unicorn expects to process BNPL transactions worth Rs 5,000 crore this month as an increasing number of customers in small towns are buying products on EMI this festive season

India festival spending booms despite inflation worries, global slowdown

Online and offline sales during the Hindu festival period starting in the last week of September and lasting until early November are estimated to cross $27 billion

Tata Motors' website faces glitches after customers rush to book Tiago.ev

Tata Motors on Monday said its website faced temporary glitches as customers rushed in to book its recently introduced electric hatchback Tiago.ev. Bookings for the model commenced on Monday and deliveries are expected to commence from January next year. "We are overwhelmed with the response to the Tiago.ev at our dealerships and on our website. With thousands of customers rushing to book online at the same time, the website slowed down for a bit and is restored. We regret the inconvenience to our customers," Tata Motors Passenger Vehicles Managing Director Shailesh Chandra said in a statement. All customer enquiries and booking-related concerns are being suitably addressed, he added. The auto major had launched the electric model on September 28 with introductory prices for the first 10,000 customers ranging between Rs 8.49 lakh and Rs 11.79 lakh (ex-showroom). Tiago EV is now the most accessible electric passenger vehicle brand in the country and also the most affordable in the

Understand conditions that can render warranty void before buying a product

Buy an extended warranty only if there is no duplication vis-a-vis manufacturer's warranty

Big Billion Days: Flipkart witnesses over 1 billion customer visits

The e-commerce firm also said TBBD 2022 marked more than 100 per cent increase in crorepati sellers on the marketplace since the last edition

SoftBank-backed Meesho records nearly 68% jump in festival sales

Customers placed a record of about 33.4 million orders during the mega sale with nearly 60 per cent of all orders coming from tier 4+ cities.

ITeS sector's growth prospects in FY23 augur well for SMEs: CRISIL

In FY22 the ITeS sector's revenue logged 13-15% growth to about Rs 3.1 tn, riding on volume recovery across the three key segments - customer relationship management (CRM), knowledge, and transactions

Reduced logistics expense under NLP to benefit customers: Flipkart

Increase in efficiency and reduction in logistics expenses with the newly-launched National Logistics Policy will benefit customers by making products available at lower cost, e-commerce company Flipkart said on Monday. Prime Minister Narendra Modi on Saturday unveiled the National Logistics Policy that seeks to address challenges facing the transport sector and bring down the logistics cost of businesses from 13-14 per cent to a single digit. At a grand launch event, he had said the policy aims to expedite the last-mile delivery, helping businesses save time and money. "The National Logistics Policy is a welcome move and this along with PM Gati Shakti plan will help build a more resilient logistics ecosystem in the country. Along with improving efficiency across the value chain, it will also result in a considerable reduction in logistics costs from their present level, thereby benefiting the end customer with lower costs," Flipkart Group Chief Corporate Affairs Officer Rajneesh ..

Myntra expects 6 mn unique customers on its platform during festive sale

Fashion and lifestyle e-tailer Myntra expects around six million customers to shop from its platform during its annual festive season sale event starting on September 23, the company said on Thursday. Flipkart group company expects to create 16,000 job opportunities during the "Big Fashion Festival" compared to around 11,000 opportunities it created during the 2021 festive season sale. "This year's festive season is going to be special for everyone. After two years of celebrating festivals in a rather muted way, this year it is going to be much grander and bigger. During this edition of Big Fashion Festival, we are expecting around 6 million unique customers to shop during the event. We are geared to handle as many as 900 thousand concurrent users on the platform," Myntra CEO Nandita Sinha said in a statement. In 2021, the e-commerce platform had the capacity to handle 740,000 concurrent users. The company shared that it has also increased order handling capacity per minute to arou

ONDC a win-win for consumers as plethora of shopping options open up

Sellers too stand to gain from lower commissions and more customers

Existing players will join once penetration crosses single digits: ONDC CEO

In a Q&A, T Koshy, dwells on the network's national road map, challenges in onboarding small retailers, and the value proposition for customers

'Middlemen' Swiggy, Zomato win once again, restaurants bear the brunt: NRAI

Association details the impact the new discount programmes of these two entities could have on eateries

Here's why a demand by a Swiggy customer in Hyderabad triggered outrage

A demand by a customer in Hyderabad on food delivery app Swiggy has triggered an outrage with many people demanding the company to blacklist the customer

Transactions in Indian retail sector up 160% in H1 of CY2022: CBRE study

Pent-up demand from customers post-pandemic for immersive engagement and convenient in-store experiences has driven productivity at retail spaces, says report

Let customers enjoy freedom from banks' tyranny

The branch managers have come out of their glass cabins and the sellers' market has transformed into a buyers' market. But, there is no end to the harassment of customers

PwC India completes acquisition of Salesforce consulting firm Venerate

Venerate, which was founded in 2016 in Bangalore, builds customised solutions on the Salesforce platform across multiple clouds. The solutions help organisations in managing customers and sales

Zomato, Blinkit to cross-leverage customer bases soon: Deepinder Goyal

Tech integrations between the two companies will accelerate the pace of progress at both ends, he added.

How will the hike in import duty of gold affect customers in India

Indian gold imports in May were recorded at 107 tonnes, a rise of 790 per cent year-on-year, and impacting the current account deficit negatively