Page 4 - Customers

Do we know our customers?

What is true for a luxury brand may also be true in a jewellery showroom or a durables showroom

RBI group's suggestions will boost digital lending, say experts

Industry players say the new norms will enhance how lending apps and platforms ensure customer safety and move away from unethical conduct

RBI lifts restrictions on Diners Club, allows onboarding of fresh customers

RBI had barred Diners Club from onboarding fresh customers from May 1 and said the restrictions would remain in place till the card issuer met RBI norms on local data storage

Amazon Pay offering rewards to customers during month-long festive event

Customers can extend their budget and shop for favourite items across categories, can also use different payment modes on Amazon Pay to shop seamlessly

Zomato announces limited edition 'Pro Plus' membership for select customers

Online food delivery platform Zomato on Monday said it is launching a limited edition 'Pro Plus' membership for its select customers. "We have 1.8mn Zomato Pro members as of today. And one of the most requested features from our customers has been Unlimited Free Deliveries (something like Amazon Prime). So in a few hours, we are launching our Limited Edition *Pro Plus* membership for select customers," Zomato Founder and Chief Executive Officer Deepinder Goyal said in a tweet. The Pro Plus will have no surge fee, no distance fee, and all Pro benefits. "All Zomato Edition Black credit cardholders will automatically be upgraded to Zomato Pro Plus. Everybody else will need to buy the Pro Plus upgrade from the Zomato app. Fatafat le lena, baad mein shayad nahin milega" Goyal said in another tweet. Earlier in 2020, Zomato had launched an initiative to rechristen Zomato Gold to Zomato Pro.

RBI bars Mastercard from onboarding new customers in India from July 22

The ban is only on adding new domestic customers to its network; no impact on its existing customers

Thomas Cook, SOTC launch 'travel first, pay later' scheme

The schemes address issues related to health and hygiene during travel and also of financial risk of booking trips during the Covid-19 pandemic.

Man claiming to be Oracle's senior exec, his wife booked in cheating case

Senior executive Pradeep Agarwal and his wife were booked by Hyderabad Police for cheating customers by collecting huge advance amounts for the projects using the goodwill of the Oracle company.

Fintech firms expect business as usual by July, says FACE survey

These 20 firms combined serve 6.5-million-plus customers, of which 46 per cent are 'new to credit' customers.

Super luxe models drive into the Indian market amid Covid-19 pandemic

Top firms such as Mercedes-Benz, BMW and Audi are betting on the revenge buying syndrome seen after the unlocking last year to boost top lines this time as well

Zoho's CRM offering Bigin adds 7,500 customers in a year since launch

Bigin is also releasing an industry-first mobile pipeline view, to help small businesses foster customer ties while recovering from effects of Covid-19

Upstox eyes 3-4 times growth in its customer base this year to 6-8 mn

Tiger Global-backed online brokerage Upstox on Wednesday said it is aiming a customer base of 6-8 million at the end of 2021

ICICI Bank says spends by its customers reach 90% of pre-Covid levels

Earlier in the day, its larger rival HDFC Bank also said that the business has returned to pre-COVID pandemic levels

Amazon downgrades 20,000 product reviews to fight false ratings: Report

The investigation revealed that Amazon Fryer, the top judge on Amazon.co.uk, gave his five-star approval an average of once every four hours

People happy with govt's Covid-19 pandemic battle, but retail lags

The Retailers Business Survey, conducted in July by the Retailers Association of India (RAI), shows the fourth-largest global market is still seeing 63 per cent contraction in offtake

How auto firms plan to woo customers, motivate sales staff post lockdown

As India eases some restrictions and many automobile dealerships restart operations after over a month of keeping their shutters down, what will be the primary target for brands?

Yes Bank customers 'sensed trouble', withdrew Rs 18,110 cr in 2018

The difference in deposits between March 2019 to September 2019, reflects withdrawals to the tune of Rs 18,110 crore

Most brands in US, Europe failing to use customer data effectively: Survey

Brands that use CDPs effectively are 2.5 times more likely to increase customer lifetime value

Zomato, Swiggy face the ire of partners. Time to rethink value proposition?

Is it time for the aggregator brands to rethink their promise to their partners-be it restaurants, airlines and hotels and drivers?

From furniture to clothes, brands pitch experiences to attract millennial

Brands are interpreting the millennial rush for experience in different ways. Some see it as a need to entertain the customer, others look to align the brand to specific tastes and expectations