Digital Banking

PSBs rework branch strategy to cut costs amid changing customer behaviour

PSU banks are reviewing low-traffic locations, shrinking branch sizes and using AI-driven site analytics as digital adoption rises, leading to more mergers and micro branches in rural areas

50 years of RRBs: A story of reform and transformation in rural India

After consolidation, creating a national rural bank holding company, an apex body to oversee governance, capital support, and technology integration across RRBs can be considered

Indians find shield against fraud: Second bank account for daily use

UPI ease spurs second payments bank accounts for daily use; AI tools like MuleHunter.ai flag 20,000 mule accounts monthly

NSFI 2025-30: Strengthening last-mile access, improving financial services

RBI's NSFI 2025-30 aims to deepen financial inclusion with stronger last-mile delivery, gender-sensitive outreach, expanded BC networks, and pilots of programmable CBDC for targeted credit

Digital banking cannot be made mandatory to access other services: RBI

RBI's new digital banking rules mandate explicit customer consent, prohibit banks from forcing digital channels for accessing other services and tighten risk controls

BS BFSI Summit: Regulate now or lose out, cryptocurrency leaders tell India

Experts at the BFSI Summit urged swift digital asset regulation and an INR-backed stablecoin to stop India's crypto talent and innovation from moving overseas

AI-enabled devices redefining digital banking, say experts at BFSI Summit

Experts at the Business Standard BFSI Insight Summit say devices are fast evolving from passive tools to AI-powered platforms at the core of fintech innovation and secure digital transactions

PNB looks to achieve ₹4 trn corporate loan book in FY26: MD & CEO Chandra

The bank is also expanding digital offerings, growing its credit card base, and re-entering the West Asian market with plans to reopen its Dubai office, said Ashok Chandra

SBI processes SME digital business loans worth ₹74,434 crore since launch

Launched in FY24, the SME Digital Business Loans platform enables MSME entrepreneurs to apply online for credit requirements of up to ₹5 crore

Focus GenNext: State Bank of India looks to reboot its HR strategy

SBI plans to engage a management consultant to develop a long-term HR strategy focusing on employee engagement, talent acquisition, and digital transformation

Lack of empathy in customer service driving complaints: RBI DG Swaminathan

'Systems respond with templated emails and helplines loop back endlessly'

Not mandatory for customers to opt for digital banking: RBI draft norms

Further, the norms stated that banks should obtain consent from customers for providing digital banking services

SBI bets on digital tools and tie-ups to sustain market leadership

SBI chairman C S Setty on Tuesday said the country's largest lender is betting on digital tools and strategic tie-ups for sustaining and growing its market leadership. "By embracing digital tools, strategic partnerships, and data-driven growth, we aim to sustain market leadership and deliver scalable, profitable, and inclusive banking for a dynamic India," Setty said. The state-owned bank is streamlining operations, enhancing customer experience, and strengthening its people to build a future-ready organisation, Setty added. SBI celebrated its 70th anniversary on Tuesday with a slew of initiatives, including a quiz contest and some digital initiatives, as per an official statement. The next phase of innovation would include expansion of its digital app YONO to Singapore and also a revamp of the YONO business, it added. Over 4,200 students participated in the SBI Scholar Quiz, in which the lender distributed Rs 50 lakh in prize money and certificates to the participants. This incl

SBI at 70: A legacy institution that mirrors India's economic rise

Who says the elephant can't dance? The theme that runs through the bank's 70-year life is its willingness to change in sync with time

Veteran Keshav Mishra Joins UNLEASH Capital Partners as Advisor

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Customer service, higher interest rates to drive pvt banks' deposit growth

More important is customer service, like these days, digital banking, mobile banking, our internet banking, how these are synchronised

RBI flags unsecured lending, private credit; calls for enhanced vigilance

Banks' gross NPA ratio further falls to 2.5 per cent in Sep 2024

Generative AI to add $359 bn-$438 bn to India's GDP by FY30: RBI DG Patra

Private sector banks are leading technology adoption, said Michael Debabrata Patra, deputy governor, Reserve Bank of India

BFSI Summit: 'Service key to mobilising deposits, not just interest rates'

BFSI Summit: CEOs of prominent private banks say that interest rate hikes are not the key to attracting customers. Instead, the delivery of banking services and brand trust play more significant roles

Banks will lose out if they don't partner fintechs: Axis Bank CEO

He highlighted that as customers transact more digitally, the banks' operating costs will come down