Page 3 - Trai

Trai to provide clarity on licensing regime for OTTs by Aug-end: Officials

Telcos want communication OTTs to be regulated under the same conditions and treatment as them

Trai directs telcos to track messages, block unregistered telemarketers

Trai said that starting September 1, all access service providers are banned from sending messages with URLs, APKs, OTT links, or callback numbers that are not whitelisted by the senders

Trai urges telcos to control misuse of message headers, content templates

The Telecom Regulatory Authority of India (TRAI) on Tuesday hardened its stance on pesky telemarketers, as it directed telcos to take specific measures to curb misuse of messaging services and protect consumers from fraudulent practices. Continuing its offensive against unsolicited spam calls and messages, TRAI made it clear that from September 1, 2024, all access service providers will be prohibited from transmitting messages containing URLs, OTT links, or call back numbers which are not 'whitelisted' (authorised) by the senders. To enhance message traceability, TRAI has mandated that the trail of all messages from senders to recipients must be traceable from November 1, 2024. Any message with an undefined or mismatched telemarketer chain will be rejected. The latest move assumes significance as TRAI has cracked the whip on unauthorised telemarketers indulging in promotional calls and messages to telecom subscribers. Last week, TRAI directed telcos to disconnect all telecom resourc

D2M pilot project to be expanded, but no mandate for smartphones yet

Telcos remain opposed to D2M tech, which allows phones to stream live TV without the internet

Trai directs service providers to stop spam calls, blacklist callers

Such unregistered callers will be blacklisted for up to two years, the statement said, adding that telecom service providers would need to submit updates on action taken on scam callers

Trai asks telcos to blacklist unregistered telemarketers' lines over spam

Sector regulator TRAI on Tuesday directed telcos to disconnect all telecom resources of unregistered telemarketers found making spam calls, and to blacklist them for up to two years. Further, TRAI has asked telcos to comply immediately with its latest directive and submit regular updates on action taken in this regard on a fortnightly basis. Issuing its directive to telcos, TRAI said this "decisive action" is expected to significantly reduce spam calls and provide relief to consumers. TRAI in a release said it has issued "directives to access providers to disconnect all telecom resources of unregistered senders for making spam calls and to blacklist such senders under the Telecom Commercial Communication Customer Preference Regulations, 2018" regulations. Towards this, TRAI has mandated all access service providers to stop voice promotional calls whether pre-recorded or computer generated or otherwise from all unregistered senders or telemarketers (UTMs) using bulk connections or .

War on spam: Trai directs telcos to curb misuse of bulk connections

Internet URLs or APK files which are not whitelisted can't be delivered by texts, TRAI directs

Trai completes mandatory examination of recent industry-wide tariff hikes

The telcos have submitted details of the hike within the stipulated seven days

Trai chief rules out any rethink on new service quality norms for users

Telecom regulator TRAI on Wednesday ruled out any rethink of new service quality norms that require telcos to compensate users for service outages and raise penalties for not meeting benchmarks. TRAI Chairman Anil Kumar Lahoti said that the norms have been issued after a thorough consultation and due consideration. "We have done very long thinking on this process, the norms have been issued after thorough consultation and due consideration and have been issued keeping in view quality of service that customer should be getting, and that service provider should provide," Lahoti said on sidelines of India SatCom 2024 organised by Broadband India Forum (BIF). The TRAI Chief was replying to a question on whether the regulator would rethink its new norms on service quality. Lahoti further said TRAI expects service providers to upgrade their infrastructure so that consumer gets the right quality of service. It is pertinent to mention that telecom operators will have to compensate subscri

Trai asks service providers, telemarketers to effectively curb pesky calls

Amid consumer complaints about pesky calls, TRAI on Tuesday held a meeting and conveyed a strong message to service providers and their telemarketers to take effective measures to curb bulk communications using voice calls. As part of the crackdown, the regulator has sought proactive action from all the stakeholders specially access service providers (telcos) and their delivery telemarketers. The immediate action sought includes implementing technical solutions for traceability and preventing bulk calling by enterprise customers using 10-digit numbers. "The regulator has conveyed a strong message to the service providers and their telemarketers to come forward and take effective measures to curb bulk communications using voice calls," the Telecom Regulatory Authority of India (TRAI) said in a release. In view of the consumer complaints about unsolicited commercial calls, TRAI held a meeting on Tuesday with access service providers and their delivery telemarketers to deliberate the .

Trai issued norms without much change in challenges faced by telcos: COAI

Telecom regulator Trai's new quality of service norms with stricter provisions have come without much change in challenges that telecom operators face on ground in terms of roll-out, illegal transmitters etc, industry body COAI said on Sunday. The Telecom Regulatory Authority of India (Trai) has issued new quality of service rules on Friday, making it mandatory for telecom operators to compensate subscribers in case of service outages for more than 24 hours at a district level. Trai has also increased the penal amount to Rs 1 lakh from Rs 50,000 for failing to meet each quality benchmark under the new rules. The regulator has introduced a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for different scales of rule violations and submitting false report under revised regulations -- "The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024". Cellular Operators Association of India ..

Trai mandates telcos to compensate users for outages, raise penal amount

Telecom operators will have to compensate subscribers in case of service outages for more than 24 hours at a district level under the new quality of service rules issued by the sector regulator Trai on Friday. The Telecom Regulatory Authority of India (Trai) has also increased the penal amount to Rs 1 lakh from Rs 50,000 for failing to meet each quality benchmark under the new rules. The regulator has introduced a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for different scales of rule violations under revised regulations --"The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024". The new norms supersede three different regulations -- Quality of Service (QoS) for basic and cellular mobile services, broadband services, and broadband wireless services. In case of a network outage in a district, telecom operators will need to provide a rebate on rent for postpaid customers and .

Trai intensifies crackdown on spam, robocalls with new directive to telcos

Telecom firms are only allowed to use the 140 series to make calls to consumers, however, unregistered telemarketers continue to use 10-digit phone numbers, making identification a challenge

Monthly prepaid ARPU crosses Rs 150 for the first time in Q4 FY24

Monthly prepaid ARPUs have consistently risen for more than six quarters, but the pace has been slow

Submit monthly data on spam complaints, Trai tells telecom companies

"Essential details for the registration of complaints should be automatically populated if users grant permission to access their call logs and other relevant data," the regulator said

Trai calls for reliable audience measurement system for radio, OTT, TV

Trai has proposed enlarging the audience measurement system's sample size to better reflect India's diversity, and called for fostering competition among multiple rating agencies

Telcos dial into caller ID service trials to combat rising spam calls

Telecom operators are assessing the feasibility of CNAP, where both number and caller name will be displayed during incoming calls

Customers won't be charged for holding multiple SIMs, says Trai

The plan aims to assess all factors affecting the allocation and utilisation of TI resources and proposes potential modifications to enhance the allocation policies and utilisation procedures

Will you be charged for your phone number? Here is what Trai has said

The telecom regulator is also considering penalties for operators that hold on to underutilised number resources

Trai explores penal option for hoarding unutilised fixed line numbers

Telecom regulator Trai is exploring an option to penalise telecom operators for hoarding utilised fixed line phone numbers as it seeks to address the crunch of numbering resources inhibiting growth of new connections, according to a consultation paper issued on Thursday. In the consultation paper on "revision of national numbering plan", the Telecom Regulatory Authority of India (Trai) is exploring options to change the fixed line numbers in line with the method used for mobile numbers so as to address the shortage of numbering resources in the segment. The consultation paper follows request from the Department of Telecom to the Trai d to address present and possible future constraints related to availability of adequate fixed line numbering resources arising out of rapid growth. "Should a financial disincentive be imposed upon TSPs for retaining X per cent or more of the allocated TIs remaining as unutilized beyond a certain timeframe? If yes, please specify the X per cent with ...