Some analysts say Southwest was so successful for so long that it grew complacent, resisting strategies that other airlines have used effectively to increase profits and win over travelers
A bullet struck the body of a Southwest Airlines airplane preparing for departure from a Dallas airport, forcing the cancellation of the Friday evening flight, the airline said. No injuries were reported and law enforcement was contacted after the bullet struck the right side of the aircraft just under the flight deck. At the time, the crew of Flight 2494 was preparing the plane for departure from Dallas Love Field Airport, Southwest said in a statement. The Boeing 737-800 aircraft was struck by gunfire near the cockpit around 8:30 p.m. while taxiing before the flight to Indianapolis International Airport. The plane returned to the gate and the passengers exited, the Federal Aviation Administration said in a statement. The aircraft was removed from service, according to the airline, which said it would provide another flight for the passengers. Dallas Love Field Airport said in a social media post that the Dallas Police Department responded and runway 13R/31L was closed, but repone
Southwest Airlines scrubbed thousands of flights again Tuesday in the aftermath of the massive winter storm that wrecked Christmas travel plans across the US, and the federal government said it would investigate why the company lagged so far behind other carriers. A day after most US airlines had recovered from the storm, Southwest called off about 2,600 more flights on the East Coast by late afternoon. Those flights accounted for more than 80% of the 3,000 trips that got canceled nationwide Tuesday, according to tracking service FlightAware. And the chaos seemed certain to continue. The airline also scrubbed 2,500 flights for Wednesday and nearly 1,400 for Thursday as it tried to restore order to its mangled schedule. At airports with major Southwest operations, customers stood in long lines hoping to find a seat on another flight. They described waiting hours on hold for help, only to be cut off. Some tried to rent cars to get to their destinations sooner. Others found spots to ..
Startled passengers on board Flight 3472 heard a frightening blast to the aircraft's left at an altitude of 30,700 feet