Zendesk

AI will overhaul CX, downsize teams, believe 89% industry leaders: Report

Around 92 per cent of Indian industry leaders believe that AI is fundamentally altering everything they know about CX, according to the Zendesk study

Updated On : 15 Aug 2024 | 3:34 PM IST

SaaS platform Zendesk lays off 8% of workforce due to macroeconomic issues

Each impacted employee will be eligible for three months of base salary/on-target earnings plus one week for each full year of service, job search resources, a prorated portion of annual bonus

Updated On : 01 Jun 2023 | 2:16 PM IST

Zendesk to acquire SurveyMonkey owner for $4 bn in all-stock deal

Terms of the deal provide for Momentive stockholders to receive 0.225 shares of Zendesk stock for each share of Momentive stock

Updated On : 29 Oct 2021 | 4:12 PM IST

Zendesk open for acquisitions in India to add tech capabilities

US-based customer service solutions firm Zendesk is open for acquisitions in India among other countries, as part of its global strategy, to add technology to its existing capabilities. The company, which expects chat services to be the way of customer interactions in the near future, is working on adding Facebook Messenger to its offerings, said the company's Country Head India, K T Prasad."We will be open to look at those companies who complement our platform and gives business value to the customers. What incremental value we can give to the customer through the acquisition is important. We have got all our eyes and ears open in the market. We are in conversation, but we will look at whether it is complementary and whether it sits in our platform," said Prasad.He added that the acquisition could be from various countries, including India, considering India is a maturing start up land, which Zendesk recognises. "We are open to acquire including from India," he said.The company has ..

Updated On : 28 Mar 2017 | 5:42 PM IST